Login

This chapter covers logging into the Xgen solution and resolving common issues.

Standard Login

1. In a web browser, navigate to the address provided by your organization
2. The login screen appears automatically
3. Enter your organization email and password
4. Click Log In

SSO Environment

When the organization uses internal SSO, login is automatic without a separate login screen.

• Once logged into the corporate intranet, navigating to the address provided by your organization takes you directly to the solution
• If SSO is not working, see the Troubleshooting section below

(Detailed SSO configuration varies by customer environment; this standard manual covers the common case.)

Forgotten Password

For standard login environments:

1. Click the Forgot Password link below the login form
2. Enter your registered email → request a reset link
3. Click the link in the email → set a new password
4. Log in with the new password

If the email does not arrive or the flow does not work, contact the Xgen Solution Administrator.

Pending Approval

In environments with self-signup enabled, signup requests enter the Pending Approval state until an administrator approves them. Login is blocked during this period. Approvals are usually processed within one business day.

Logout

Click the dedicated Logout icon (door-arrow) in the top-right header — it sits next to the user icon, so a single click signs you out.

What clicking the user avatar does

Clicking the avatar (the initial-letter circle) at the top right does not open a dropdown menu — it navigates directly to MyPage (/mypage). Profile and password changes happen inside MyPage, and logout is available as a separate Logout icon in the header for a one-click sign-out.

Caution on Shared PCs

After using the solution on a shared PC or meeting-room PC, be sure to log out and close the browser. Confirm that password autosave is disabled.

Security Guidelines

• Do not store passwords on sticky notes, messengers, or other unsecured locations.
• Change your password immediately upon receiving a suspicious-login notification.
• Do not log in as another user on the same PC — the audit log will record that user's activity under their account.

Troubleshooting

Symptom	Check
ID/password mismatch	Check case sensitivity and IME mode. Repeated failures may lock the account per your company's security policy
Password expired	Periodic password changes are required per your company's security policy. Follow the prompt
Screen freezes	Clear browser cache and retry
SSO auto-login fails	Verify intranet session is alive. Re-authenticate to intranet and retry
"Pending Approval" message	Awaiting administrator approval. If unchanged after 1 business day, contact support

Contact

For login-related questions, please contact the Xgen Solution Administrator.